Returns

Returns

Customer service

The customer service of this site is accessible from Monday to Friday :

  • By e-mail at the address contact@www.seriniti.fr ;
  • By telephone at (+33)9 72 58 43 52 ;
  • By post at the following address : Seriniti SAS - 18 place de l'iris, 92 400 Courbevoie La Défense - FRANCE.

The Publisher undertakes to provide a response within two working days.

Legal right of withdrawal

In accordance with the legislation in force, consumers have a period of fourteen clear days from the date of receipt of the package to request an exchange or refund. In order to exercise this right, it is up to them to return (at their expense) the parcel to the following address :

Seriniti SAS - 18 place de l'iris, 92 400 Courbevoie La Défense - FRANCE

All returns must be accompanied by a letter requesting either a refund or an exchange. All returns must be complete (original packaging, instructions, accessories, copy of the invoice) and the returned products must be in perfect condition for resale, they must not be soiled, washed or damaged (due to their use). In accordance with the provisions of Article L121-20-2 of the Consumer Code, consumers may in no case claim to exercise any right of withdrawal for orders of all products clearly personalized or made to their specifications.

In order to allow a more efficient management of returns, the customer can use the return form available here Cancellation form
Delay

Any delay in delivery of more than seven days may result in the termination of the sale at the initiative of the consumer, upon simple written request from him, sent by registered letter with acknowledgment of receipt. The consumer will then be reimbursed for the sums incurred by him during the order. This clause is not intended to apply if the delay in delivery is due to a case of force majeure beyond the Publisher's control. In such a case, the customer agrees not to take any legal action against the website and its Publisher and waives the right to terminate the sale as provided for in this article.