The customer service of this site is accessible from Monday to Friday :
- By e-mail at the address firstname.lastname@example.org ;
- By telephone at (+33)9 72 58 43 52 ;
- By post at the following address : Seriniti SAS - 18 place de l'iris, 92 400 Courbevoie La Défense - FRANCE.
The Publisher undertakes to provide a response within two working days.
Legal right of withdrawal
In accordance with the legislation in force, consumers have a period of fourteen clear days from the date of receipt of the package to request an exchange or refund. In order to exercise this right, it is up to them to return (at their expense) the parcel to the following address :
Any delay in delivery of more than seven days may result in the termination of the sale at the initiative of the consumer, upon simple written request from him, sent by registered letter with acknowledgment of receipt. The consumer will then be reimbursed for the sums incurred by him during the order. This clause is not intended to apply if the delay in delivery is due to a case of force majeure beyond the Publisher's control. In such a case, the customer agrees not to take any legal action against the website and its Publisher and waives the right to terminate the sale as provided for in this article.