AMAZON : illegal use of our registered trademarks
Update - 12th of April 2022 :
The situation has been regularized on all the concerned Amazon marketplaces. There is no more illegal use of our registered trademarks on Amazon Italy, Spain, Germany and Netherlands. However, we leave this warning visible, for the attention of those who have been victims of unauthorized third-party sellers and who would like to know how to act.
• Warning to Italian, Spanish, German and Dutch Internet users
From October 2021 to the 30th of March 2022, we noticed that some unscrupulous sellers are illegally using our trademarks SERINITI and ORISON - despite their European registration (EUIPO) as well as Amazon's Trademark Registry - on the following marketplaces :
- Amazon Italy,
- Amazon Spain,
- Amazon Germany,
- Amazon Netherlands.
By illegally using our trademarks, these sellers knowingly mislead unwary Internet users into thinking that they are purchasing the offers listed below, for a price between 50€ and 100€ (instead of, respectively, 500€ and 535€) depending on the seller :
- ORISON Stereo hearing aid (500€),
- PACK Hearing aid ORISON Stereo + 60 batteries Rayovac Proline Advanced (535€).
The order placed by the Internet user with these sellers is sometimes delivered and sometimes not. In the statistics that we have developed, based on our own orders with these vendors as well as orders placed by various Internet users who have contacted us, we estimate that 20% of orders actually placed are delivered, meaning 1 order out of 5.
When the order is sent, it is shipped from China. The product delievered is not, in any case, the ORISON hearing aid, but a relatively crude amplifier, without any reference to our brand, whether in technical terms (characteristics, amplification, on-board electronic components) or visual terms (packaging, supports). No standard (CE or ISO) is affixed. Nor any brand or manufacturer name.
We assure our customers that our legal department works daily on this problem and rigorously reports each violation to the Amazon Brand Registry, which regularly dereferences these sellers. However, we are well aware that such a situation is unpleasant for the Internet user and we recommend the utmost vigilance when purchasing an ORISON product on the following marketplaces : Amazon Italy, Amazon Spain, Amazon Germany and Amazon Netherlands.
• Things to consider when buying a SERINITI - ORISON product on Amazon (and any other marketplace)
We remind you that the offers listed above and, more generally, all our offers SERINITI - ORISON and SERINITI - AZUR are exclusively distributed by :
- SERINITI, on the present website,
- SERINITI on Amazon Europe,
- SERINITI on La Fnac,
- Our network of commercial partners (list of partners available here).
We remind you that the offers listed above and, more generally, all our offers SERINITI - ORISON and SERINITI - AZUR are sold at the same prices throughout our online distribution network (SERINITI website, Amazon Europe and La Fnac) and physical (our commercial partners). If prices can slightly vary, they vary upwards, integrating an additional service (home sales service, for example) without this being a general rule. We remind you that the primary objective of SERINITI is to provide high performance hearing solutions at the best price.
We remind you that the above-mentioned offers and, more generally, all our SERINITI - ORISON and SERINITI - AZUR offers are CE, ISO 9001 and ISO 13485 certified and that these standards are clearly and distinctly marked on each of our products.
We remind you that the above-mentioned offers and, more generally, all our SERINITI - ORISON and SERINITI - AZUR offers have, for each product, an engraving - on the biomedical plastic shell - of the name of the product associated to a unique serial number for each hearing aid.
Finally, we remind you that the offers listed above and, more generally, all our offers SERINITI - ORISON and SERINITI - AZUR are shipped from France without exception.
Any third party, moral or physical, claiming to sell one of our offers and particularly the two (2) offers previously mentioned, at prices at least five (5) times lower than those we practice, with a shipment outside France (mainly China), makes an illegal use of our brand names and intentionally abuses the consumer. We recommend the consumer to use his common sense : when a product is sold at 500€ on the brand's website, it is particularly doubtful that it can be sold up to five (5) times cheaper by a third party who does not represent the brand / the company. We recommend to the Internet users to be very careful about the idea of a "good deal".
• Procedure and collection of complaints
If you have purchased what you thought was a SERINITI - ORISON product on one of these marketplaces, from a seller other than SERINITI, at a price other than the one we charge, we are deeply sorry to inform you that the product is not one of ours. If you received your order, you have received a non-compliant hearing aid. We strongly encourage you to :
- Claim your A-Z Warranty directly to Amazon, to be refunded ;
- Report your complaint to Amazon, with photos, directly from your Amazon customer account ;
- Send us a email specifying the number of your Amazon order and accompanied by your Amazon purchase invoice (seller's name visible in the upper right corner), as well as photos of the hearing aid received ;
- The greatest vigilance regarding the use of this hearing aid, which, exonerating itself from the elementary safety standards (CE), could cause irreversible damage to your hearing.
We also encourage you to proceed the same way if you have not received your order.
We assure our customers that SERINITI acts daily to fight against counterfeiting and illegal use of its brands, especially because this situation considerably damage the credibility of our work and disappoints our consumers.