Deliveries

Deliveries

Carriers and Prices
All orders over 50€ including VAT are sent with the following delivery services :
  • France : Colissimo Expert or Chronopost. Price : 0€
  • Outside France : Chronopost; UPS. Price: 0€
All orders under 50€ are sent with the following delivery services :
  • France : National tracked letter. Price : 0€
  • Outside of France : international tracked letter. Price : 3€.
Delivery time

Orders are delivered within two to five working days from the date of full payment of the order. Certain products or certain volumes of orders may nevertheless justify a longer delivery time, this will be expressly mentioned to the consumer when the order is validated.

Delivery error and apparent defect

The customer undertakes to check the conformity of the product to the order upon delivery. Any delivery error in relation to the order or apparent defect must be the subject of a complaint within three clear days from delivery. After this period, the product will be deemed to have been received in conformity by the customer, who will no longer be able to claim a delivery error or an apparent defect.

Damage and partial loss
In the event of delivery of an obviously and visibly damaged package, the customer must refuse it in order to benefit from the guarantee offered by the carrier. The user must also inform the Publisher without delay, so that a new parcel can be prepared and sent to the customer upon receipt of the damaged parcel. Similarly, the customer must refuse any incomplete package or any package with damaged items. Indeed, in accordance with article L 133-3 of the French Commercial Code, the receipt of the transported objects extinguishes any action against the carrier for damage or partial loss if, within three days, not including public holidays, following the day of this receipt, the recipient has not notified the carrier, by registered letter, of his justified protest. If this formality is not carried out, the customer cannot be compensated.